Title: Customer Service Supervisor

Job Description:

This job requires connecting with people quickly in an outgoing, friendly manner. The motivation for this position comes from a strong sense of duty and a feeling of responsibility for completing work both quickly and correctly. An extreme sense of urgency is needed, combined with getting work done in complete, accurate detail and in accordance with company standards and policies.

Compensation:

DOE, plus a competitive benefits package


    Responsibilities:
  • Supervise the customer service team
  • Go the extra mile to engage customers via telephone and email
  • Process incoming orders for custom and retail accounts from emails, websites and phone calls
  • Add new items to online catalogs as they are approved
  • Invoice outgoing orders
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts though open and interactive communication
  • Handle customer complaints, provide appropriate solutions an alternative with company standards
  • Provide accurate, valid and complete information for both customers and upper management by using the right methods/tools
  • Keep records of customer interactions, process customer accounts and follow proper documentation with timely follow up of resolutions
  • Be a strategic partner with the management team

    Requirements:
  • Bachelor’s Degree or at least 5 years of progressive customer service responsibilities leading or managing a team preferred
  • Excellent communication skills, both verbal and written
  • Must be able to involve the customer service team throughout the whole work process by being friendly and persuasive and leading by example
  • Very detail oriented
  • Experience with Sage 100 preferred

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